Welcome to our FAQ, where we shed light like a ray of sunshine on everything you need to know about PINUA 💛
Customer Service & FAQ – We answer your questions!
OUR JERSEYS
Oh yes! Each PINUA model is 2-in-1 , to change your style according to your mood, the mood, or the cocktail :) Some models, like the FERRET , are even removable to adapt to your look and all your desires of the moment.
Take care of it like a summer memory:
Hand wash in cold water
No tumble drying or ironing
Dry flat in the shade
And above all, lots of love 💛
Our jerseys are proudly made in Portugal , in specialized workshops recognized for their know-how and their demand for quality.
We use premium Italian fabric, designed specifically for swimwear: durable, comfortable, and ultra-flattering. Our fabrics are OEKO-TEX® Standard 100 certified , a label guaranteeing that they are free from substances harmful to you and the planet.
Each piece of jewelry matching our swimsuits is carefully made in Spain , for a chic, sunny, and quality detail.
Yes, but be careful with chlorine and chemicals that can alter the colors. Rinse it well with clean water immediately afterward.
Contact us at contact@pinua.fr to be the first to know about the next restock.
SIZES & CUTS
Each PINUA swimsuit is designed to fit your figure!
👉 Refer to our size guide on each product sheet.
And if you are hesitating between two sizes, write to us at contact@pinua.fr , we will be happy to help you 💌
Our swimsuits run true to size, but some styles are more fitted than others. Everything is indicated in the product descriptions to best guide you.
ORDERS
Once your order is confirmed, you'll receive a confirmation email (check your spam folder if necessary!). We lovingly prepare everything within 24 to 48 hours (excluding weekends and holidays).
Yes, but you have to be quick! Write to us within 2 hours of your purchase at contact@pinua.fr – after that, the jersey will already be in your suitcase 📦
Check your spam folder. Otherwise, contact us with your name, order number, and email address. We'll get back to you ASAP!
SECURE PAYMENT
Yes, 100%! All transactions are secure. Your banking information is encrypted and never stored.
DELIVERY !
All over the world! Yes, even if you're sunbathing in Bali or going on a weekend getaway to the Landes :)
France : €6.90
Europe : €11.90
DOM-TOM : €15.90
International : €29.90
160€ in France
€200 in Europe / French Overseas Territories
300€ internationally
France : 2 to 5 working days
Europe : 4 to 7 working days
DOM-TOM : 7 to 15 days
International : 10 to 20 days
INTERNATIONAL DELIVERY & CUSTOMS
If you live outside the EU, fees may apply (VAT, customs, etc.). These are set by your local customs office. We have no control over them.
Contact your customs office directly. And don't worry, we're here to help if you need us.
RETURNS & EXCHANGES
Yes, of course! You have 14 days after receipt to change your mind. Contact us: contact@pinua.fr with your name and order number.
France: €5.90 (free for purchases over €300 💌)
Europe: €9.90
DOM-TOM: €12.90 (free from €350 purchase 💌)
International: €19.90
The product must be:
✔️ Never worn (we keep the fittings at home with underwear 👙)
✔️ With PINUA label and hygienic protection.
✔️ No stains, odors, or traces of sunscreen
Of course, if the size or style doesn't fit, we'll exchange it (subject to availability)! Otherwise, we'll offer you a credit note or a refund.
CUSTOMER SERVICE & NETWORKS
Write to us at contact@pinua.fr — we love chatting with you!
BECOME A RESELLER (BtoB)
Oh yes! We love collaborating with vibrant, independent, and committed boutiques.
👉 Contact us at contact@pinua.fr to discuss a future collaboration.
JOIN THE PINUA TEAM
Yes, and we would love to meet you!
We are always looking for creative, enthusiastic and motivated personalities to join the PINUA adventure.
👉 Send us your unsolicited application (CV + a little sweet note) to contact@pinua.fr
Whether you're in fashion, business, communications, or design school, we might have a place for you on the team!
NEED HELP
No worries! Write to us at contact@pinua.fr , slide into our DMs on Insta, or visit our Contact page — we're here for you ❤️